Effective Date: August 1, 2026
Jules Pools respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information provided through our website, phone calls, text messages, emails, service requests, and other interactions with our business.
Information We Collect:
We may collect information that you voluntarily provide, including your name, email address, telephone number, service address, pool-service information, appointment details, messages, estimates, invoices, and payment-related information.
We may also collect limited technical information when you visit our website, such as browser type, device information, pages visited, and website usage information.
How We Use Information
Jules Pools may use information to:
Respond to inquiries and customer-support requests.
Schedule and provide pool-cleaning, maintenance, and repair services.
Send appointment confirmations, arrival notices, service updates, estimates, invoices, and payment reminders.
Maintain customer and service records.
Improve our website and services.
Comply with legal and business obligations.
SMS and Mobile Messaging
Customers may consent to receive SMS/MMS messages from Jules Pools or voluntarily initiate a text-message conversation with us. Messages may include responses to inquiries, appointment information, technician arrival notices, service updates, estimates, invoices, payment reminders, and customer support.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent to receive text messages is not a condition of purchasing goods or services.
No Sale or Marketing Sharing of Mobile Information
Jules Pools does not sell, rent, or share mobile phone numbers with third parties or affiliates for marketing or promotional purposes.
No mobile information, including SMS opt-in data and consent, will be shared with third parties or affiliates for marketing or promotional purposes.
Information may be provided to trusted service providers solely when necessary to operate our business or deliver communications. Those providers may use the information only to provide services on our behalf.
Other Information Sharing
We may disclose information to service providers that assist with communications, scheduling, invoicing, payment processing, website operation, accounting, or other essential business functions. We may also disclose information when required by law or when reasonably necessary to protect our business, customers, or legal rights.
Jules Pools does not sell personal information.
Opting Out and Contacting Us
You may opt out of text messages by replying STOP. You may request assistance by replying HELP, calling or texting 619-766-5225, or emailing justin@julespool.com.
You may contact us to request access to, correction of, or deletion of information you have provided, subject to applicable legal and recordkeeping requirements.
Security and Retention
We use reasonable administrative and technical measures to protect personal information. We retain information only for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and comply with legal obligations.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.
Contact Information
Jules Pools
Ramona, California
Phone: 619-766-5225
Email: justin@julespool.com
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